Privacy Policy

Suffolk Menopause Clinic

Suffolk Menopause Clinic ("we," "us," "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and share your data, in accordance with the General Data Protection Regulation (GDPR) and other relevant UK data protection laws.

1. Information We Collect

We collect and process personal data necessary for providing healthcare services. This includes:

  • Personal details: Name, date of birth, contact information, and address.

  • Medical information: Health history, treatment records, test results, and prescriptions.

  • Billing and payment information: If applicable, details of payments for services.

  • Communications: Emails, messages, or phone call records related to your care.

2. How We Use Your Information

We use your information to:

  • Provide medical consultations, diagnoses, and treatments.

  • Maintain accurate medical records.

  • Manage appointments and correspondence.

  • Process payments and invoices.

  • Improve our services and ensure regulatory compliance.

  • Share information with other healthcare providers when necessary for your treatment.

3. Medical Records System - Semble

We use Semble, a secure and GDPR-compliant electronic medical records system, to store and manage patient data. Semble provides:

  • Secure cloud-based storage with encryption to protect your data.

  • Controlled access, ensuring only authorized personnel can view your records.

  • Audit logs to track data access and updates.

More information https://www.semble.io/uncompromising-security

4. Data Sharing & Confidentiality

We only share your information when necessary and in compliance with the law. This includes:

  • Sharing with your GP or other healthcare providers if needed for your care.

  • Disclosing information when required by law (e.g., safeguarding concerns or public health reasons).

  • Working with third-party service providers who assist in clinic operations, ensuring they meet data protection standards.

We do not sell your data to third parties.

5. Data Retention

We retain your medical records as required by UK healthcare regulations. After the required retention period, your data will be securely deleted.

6. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data.

  • Request corrections to inaccurate information.

  • Request deletion of your data (where legally permissible).

  • Object to processing under certain conditions.

  • Request data transfer to another healthcare provider.

To exercise your rights, please contact us at [Insert Contact Email].

7. Data Security

We take appropriate measures to safeguard your information, including:

  • Encryption and secure access controls.

  • Regular audits and staff training on data protection.

  • Secure transmission of medical records when sharing with other providers.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in legal requirements or our operations. The latest version will always be available on our website.

9. Contact Us

For questions about this policy or your data, please contact: Suffolk Menopause Clinic
admin@suffolkmenopauseclinic.co.uk

Last Updated: Feb 2025