Complaints Policy

Suffolk Menopause Clinic aims to provide a complaints service that meets the needs and objectives of the complainant, whilst at the same time complying with the requirements set out within this policy.

Suffolk Menopause Clinic recognises that the information derived from complaints provides an important source of data to help make improvements in our services. Complaints can act as an early warning of failings in systems and processes which need to be addressed.

Suffolk Menopause Clinic makes sure that the care of people who make complaints about its services will not be adversely affected because they have complained. Correspondence omitting confidential patient information is stored in the clinic records as well as within the patient healthcare records to whom it applies.

Suffolk Menopause Clinic is committed to providing a complaints service to all regardless of their racial or cultural background, gender or sexual orientation, religion or disability.

Making a complaint

Should you wish to make a complaint, in the first instance please contact admin@suffolkmenopauseclinic.co.uk. We respond to complaints in 21 working days.